Terms & Conditions
We are Dance Depot Limited, a company registered in England and Wales with the Company Number 03135440. Our registered office is: Column House, London Road, Shrewsbury, Shropshire, SY2 6NN. Our registered VAT number is GB674744500.
Our costume business is conducted by Costume Depot Limited, a company registered in England and Wales with the Company Number 11851556 and registered office at: Suite 14C, Link 665 Business Centre, Todd Hall Road, Rossendale, BB4 5HU. The registered VAT number is GB316620132.
These Terms and Conditions are subject to review and change from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.
Last updated: 1 April 2019.
All retail prices are shown inclusive of VAT, where applicable.
All wholesale prices are shown exclusive of VAT, with VAT, where applicable, added at point of ordering.
If you are ordering from outside of the UK but have a valid EU VAT Number, please contact our Customer Care Team by phone or email at email@example.com prior to placing an order so that we can verify the validity of this number. Once verified, we can register this number against your account, and ensure that VAT is not applied to your future orders.
Please note customers placing orders for delivery outside the EU may be subject to domestic import and duty taxes on those orders. Please check with your local authorities before placing your order to ascertain whether import duties will be payable as we are not responsible for these charges. All prices shown are exclusive of any non-EU import and duty taxes.
In the event of price changes with our suppliers and/or exchange rate fluctuations, we may find it necessary to adjust our prices without notice.
When placing an order, you agree that any and all information given is accurate and complete.
All orders are subject to acceptance and stock availability. We reserve the right not to accept your order. This may occur, for example, where we are unable to obtain authorisation for payment, shipping restrictions apply to a particular item or location, or the item ordered is out of stock indefinitely or does not satisfy our quality control standards and is withdrawn.
We do our best to keep our stock system as accurate and up to date as possible. Your Order Confirmation will indicate whether your goods are in stock or when we anticipate delivery to us. Occasionally the stock system may not be completely up to date, and in this case, we will contact you as soon as possible to inform you of any change in stock status.
If an item is shown as Temporarily Out of Stock, you can still place an order and we will source the product from our supplier as soon as possible. However if you need the item(s) by a specific date, we strongly advise that you contact our Customer Care Team by phone or email at firstname.lastname@example.org, who will be able to advise you of the estimated despatch date and/or suggest an alternative.
Items that are In Stock in US are generally imported to order for individual customers and Custom Stock is made to order for individual customers. Subject to your statutory rights, these orders are non-cancellable and non-returnable once your order has been confirmed.
We therefore prefer that you request a quotation before placing an order. You can do this by selecting Add to Quote on these items, and submitting your Quote Request to us on-line. A member of our Customer Care Team will contact you within 1-2 working days to review the Quote Request and check all of the details. In the case of Weissman Costumes and Alleson Cheer Uniforms they will offer to send you a Fit Kit (see below) so that you can verify sizing. If applicable, they will confirm any personalisation required. They will also confirm stock availability, estimated delivery and payment terms.
Once all the Quote Request details have been agreed with you, you will be sent a Proposal by email and, provided you are happy to proceed, you will be able to select Confirm within the email, confirming to us that you want us to convert the Proposal to an Order. The Order will then be processed in the normal way.
A FitKit comprising one garment in each size is available for Weissman Costume and Alleson Cheer Uniforms. We strongly recommend that you purchase a FitKit before placing your order to ensure you select the correct size(s), as we are not able to refund or exchange these items if they do not fit. You may choose to keep the FitKit to help you with placing future orders; however, if you prefer, we are happy for you to return the FitKit within three months of receipt and we will refund the cost in full.
If all items ordered are in stock, we will normally despatch your order within 24 hours (orders placed from 3.00 pm Friday to midnight Sunday will generally be despatched on the next working day, ie, Monday). Orders placed from 3.00 pm Friday - midnight Sunday will generally be despatched on the next working day, which is the Monday. Any "Next Day" deliveries placed from 3.00pm on a Friday to midnight Sunday will be delivered on Tuesday - UK only.
In Stock in 2 Working Days
If some items ordered are due in stock in 2-3 working days, we will hold your whole order for 2-3 days until we receive the delivery that we are expecting from our supplier and we can ship your order to you complete. If we have not received the anticipated delivery from our supplier within 4 days of your order date, we will ship any items that we already have in stock. The remaining items will be despatched as soon as we receive them.
Temporarily Out of Stock [TOS]
These items may not be available for 1-3 weeks. We will despatch any other items in your order as above and we will fulfil TOS items as soon as we can. However if you require the item(s) by a specific date, please contact our Customer Care Team by phone or email email@example.com.
You will receive a further email notification when your items have been shipped which will confirm the amount charged to your debit/credit card or Paypal account. Full payment will not be taken for any of the above items until despatched. You will not be charged additional Postage and Packing fees if your order is despatched in multiple shipments.
In Stock in US
Items that are "In Stock in US" are imported to order for customers and will normally be delivered to you in 10-14 days from order confirmation. We will provide you with an estimated delivery date prior to order confirmation. Subject to your statutory rights, confirmed orders for stock imported for you from the US are non-cancellable and the items are non-returnable.
Custom Stock is made to order for you. Delivery will normally be 4-12 weeks from order confirmation. Subject to your statutory rights, confirmed orders for items made to order for you are non-cancellable and the items are non-returnable.
Payment for items In Stock in US and Custom Stock will be charged to your credit/debit card in advance in accordance with our standard payment terms which are available on our website at Terms and Conditions - Payment Terms.
Delivery and Returns
Payment can be made via Paypal (online purchases only) or via credit/debit card. We accept Mastercard and Visa credit/debit cards, as well as Maestro and Solo cards. We do not accept American Express or Diner Club cards. For large orders, we may at our discretion accept payment by cheque; however orders paid by cheque will not be processed until funds have cleared which may take up to seven days. Cheques returned unpaid will be subject to a £25.00 administration charge. Please contact our Customer Care Team by phone or email at firstname.lastname@example.org if you wish to pay by cheque.
By placing an order with us, you confirm that the payment details provided by you are valid and that, if you are using a credit/debit card, it belongs to you or you have been specifically authorised by the owner of the credit/debit card to use it. You confirm that when your order is accepted and processed by us, payment will be made in full.
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
In the case of items In Stock in US and Custom Stock, our payment terms are as set out below:
- Order value up to £250: Payment in full at Order Confirmation
- Order value £250 and above: 50% of total order value at Order Confirmation, 50% two weeks prior to despatch.
Wholesale account status is subject to our approval of your completed application form. We reserve the right to refuse or to withdraw wholesale account status at any point at our discretion, including, for example, if your status changes and you become ineligible for the continued benefits of a wholesale account.
We aim to ensure that our wholesale customers benefit from the best possible prices across our entire range of dancewear and costumes. However the wholesale discounts that we grant are discretionary and may be amended or withdrawn at any time without notice.
Only the named account holder on a wholesale account may place orders on that account, unless we have written confirmation from the named account holder, confirming the name(s) of any other person authorised to place an order on their behalf. The named account holder will remain responsible for ensuring compliance with these Terms and Conditions.