We want you to be delighted with and enjoy the products you buy from us. If you are not completely satisfied with your purchase, simply return it to us within 30 days, unused and in its original packaging for a refund or exchange. Trade Customers please refer to the Exchange and Refund section of the Terms & Conditions on the back of your wholesale price list , as these apply when ordering from this site . When trying on shoes for size please ensure they are worn on a carpet or a non-marking floor. We will not replace shoes or items of dancewear that have been danced in or used , tights will not be exchanged or refunded if removed from their original packaging , please check the size guide on the reverse of the packaging to ensure fit before removing . We recommend that you keep the original packaging and transport packaging until you are certain you intend to keep the goods.
Please complete the 'Returns Form' when returning goods to us , exchanges or refunds will not be processed unless accompanied with a completed returns form . For help completing this form please call 01952 602298 (Mon-Fri 9.a.m to 5.30 pm) .Please note carriage costs will be refunded only if the goods are faulty or if we have miss-picked your order. See Delivery and Returns for more details.
If you wish to make a complaint please call us on 01952 602298, email us at firstname.lastname@example.org or write to us at:
Dance Depot Ltd
Unit 3, Hortonwood 32,
Telford TF1 7EU
We handle all complaints fairly, effectively and confidentially. We aim to give you a response within 24 hours.