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Delivery and Returns

Delivery

Please see below for the delivery services available and the cost of delivery for UK and International orders.

Delivering To…Shipping OptionsDelivery Time
(from despatch)
CostPlease Remember
United Kingdom Standard 2-5 working days
Orders £0 - £60.00 £3.95
Orders Over £60.00 FREE
 
Next Day Delivery 24 hours
All Orders £6.95

Delivery is by close of business next working day (excluding Saturdays, Sundays and Bank Holidays).

Each parcel is fully tracked and requires a signature on delivery (for this reason, we cannot deliver to a PO Box, or leave a parcel if there is no one available to sign for it).

Austria Standard 3-5 Working Days
Orders £0-£50.00 £6.50
Orders £50.01-£100.00 £11.50
Orders £100.01-£500.00 £37.95
Orders over £500.01 FREE
Orders over £100.00 are fully tracked.
Australia Standard 3-5 Working Days
Orders £0-£50.00 £10.95
Orders £50.01-£100.00 £19.95
Orders £100.01-£400.00 £75.00
Orders £400.01-£999.99 £120.00
Orders over £1000.0 FREE
Orders over £100.00 are fully tracked.
Belgium Standard 3-5 Working Days
Orders £0-£50.00 £5.75
Orders £50.01-£100.00 £9.95
Orders £100.01-£250.00 £15.95
Orders over £250 FREE
Orders over £100.00 are fully tracked.
Bulgaria Standard 3-5 Working Days
Orders £0-£50.00 £9.50
Orders £50.01-£100.00 £16.95
Orders £100.01-£500.00 £43.95
Orders over £500.01 FREE
Orders over £100.00 are fully tracked.
Canada Standard 3-5 Working Days
Orders £0-£50.00 £5.95
Orders £50.01-£100.00 £10.95
Orders £100.01-£750.00 £54.95
Orders over £750.01 FREE
Orders over £100.00 are fully tracked.
Croatia Standard 3-5 Working Days
Orders £0-£50.00 £8.95
Orders £50.01-£100.00 £16.95
Orders £100.01-£500.00 £37.95
Orders over £500.01 FREE
Orders over £100.00 are fully tracked.
Cyprus Standard 3-5 Working Days
Orders £0-£50.00 £5.95
Orders £50.01-£100.00 £10.95
Orders £100.01-£500.00 £37.95
Orders over £500.01 FREE
Orders over £100.00 are fully tracked.
Czech Republic Standard 3-5 Working Days
Orders £0-£50.00 £6.25
Orders £50.01-£100.00 £10.95
Orders £100.01-£500.00 £37.95
Orders over £500.01 FREE
Orders over £100.00 are fully tracked.
Denmark Standard 3-5 Working Days
Orders £0-£50.00 £7.75
Orders £50.01-£100.00 £12.95
Orders £100.01-£250.00 £17.95
Orders over £250 FREE
Orders over £100.00 are fully tracked.
Estonia Standard 3-5 Working Days
Orders £0-£50.00 £6.50
Orders £50.01-£100.00 £11.50
Orders £100.01-£1000.00 £71.95
Orders over £1000.01 FREE
Orders over £100.00 are fully tracked.
Finland Standard 3-5 Working Days
Orders £0-£50.00 £6.95
Orders £50.01-£100.00 £11.95
Orders £100.01-£500.00 £17.95
Orders over £500.01 FREE
Orders over £100.00 are fully tracked.
France Standard 3-5 Working Days
Orders £0-£50.00 £5.95
Orders £50.01-£100.00 £10.95
Orders £100.01-£500.00 £17.95
Orders over £500.01 FREE
Orders over £100.00 are fully tracked.
Germany Standard 3-5 Working Days
Orders £0-£50.00 £4.75
Orders £50.01-£100.00 £7.50
Orders £100.01-£250.00 £17.95
Orders over £250 FREE
Orders over £100.00 are fully tracked.
Gibraltar Standard 3-5 Working Days
Orders £0-£50.00 £7.95
Orders £50.01-£100.00 £14.95
Orders £100.01-£500.00 £37.95
Orders over £500.01 FREE
Orders over £100.00 are fully tracked.
Guernsey Standard 3-5 Working Days
Orders £0-£60.00              £4.75
Orders £60.01 FREE
48 Hour Delivery £9.95
Orders over £100.00 are fully tracked.
Greece Standard 3-5 Working Days
Orders £0-£50.00 £6.50
Orders £50.01-£100.00 £10.50
Orders £100.01-£500.00 £29.95
Orders over £500 FREE
Orders over £100.00 are fully tracked.
Hungary Standard 3-5 Working Days
Orders £0-£50.00 £6.50
Orders £50.01-£100.00 £10.95
Orders £100.01-£500.00 £37.95
Orders over £500.01 FREE
Orders over £100.00 are fully tracked.
Iceland Standard 3-5 Working Days
Orders £0-£50.00 £6.50
Orders £50.01-£100.00 £9.95
Orders £100.01-£500.00 £33.95
Orders over £500.01 FREE
Orders over £100.00 are fully tracked.
Ireland Standard 3-5 Working Days
Orders £0-£50.00 £6.50
Orders £50.01-£100.00 £10.95
Orders £100.01-£250.00 £17.95
Orders over £250 FREE
Orders over £100.00 are fully tracked.
Israel Standard 3-5 Working Days
Orders £0-£50.00 £6.50
Orders £50.01-£100.00 £14.95
Orders £100.01-£750.00 £53.95
Orders over £750.01 FREE
Orders over £100.00 are fully tracked.
Italy Standard 3-5 Working Days
Orders £0-£50.00 £6.65
Orders £50.01-£100.00 £11.50
Orders £100.01-£500.00 £28.95
Orders over £500.01 FREE
Orders over £100.00 are fully tracked.
Jersey Standard 3-5 Working Days
Orders £0-£60.00              £4.75
Orders £60.01 FREE
48 Hour Delivery £9.95
Orders over £100.00 are fully tracked.
Latvia Standard 3-5 Working Days
Orders £0-£50.00 £7.95
Orders £50.01-£100.00 £13.95
Orders £100.01-£1000.00 £71.95
Orders over £1000.01 FREE
Orders over £100.00 are fully tracked.
Lithuania Standard 3-5 Working Days
Orders £0-£50.00 £6.95
Orders £50.01-£100.00 £11.95
Orders £100.01-£500.00 £37.95
Orders over £500.01 FREE
Orders over £100.00 are fully tracked.
Luxembourg Standard 3-5 Working Days
Orders £0-£50.00 £5.95
Orders £50.01-£100.00 £9.95
Orders £100.01-£250.00 £15.95
Orders over £250 FREE
Orders over £100.00 are fully tracked.
Malta Standard 3-5 Working Days
Orders £0-£50.00 £6.75
Orders £50.01-£100.00 £12.50
Orders £100.01-£1000.00 £71.95
Orders over £1000.01 FREE
Orders over £100.00 are fully tracked.
Monaco Standard 3-5 Working Days
Orders £0-£50.00 £7.95
Orders £50.01-£100.00 £14.95
Orders £100.01-£250.00 £15.95
Orders over £250 FREE
Orders over £100.00 are fully tracked.
Mauritius Standard 3-5 Working Days
Orders £0-£50.00 £8.50
Orders £50.01-£100.00 £17.00
Orders £100.01-£750.00 £59.95
Orders over £750.01 FREE
Orders over £100.00 are fully tracked.
Netherlands Standard 3-5 Working Days
Orders £0-£50.00 £6.75
Orders £50.01-£100.00 £11.50
Orders £100.01-£250.00 £15.95
Orders over £250 FREE
Orders over £100.00 are fully tracked.
New Zealand Standard 3-5 Working Days
Orders £0-£50.00 £8.95
Orders £50.01-£100.00 £16.95
Orders £100.01-£750.00 £52.95
Orders over £750.01 FREE
Orders over £100.00 are fully tracked.
Norway Standard 3-5 Working Days
Orders £0-£50.00 £8.95
Orders £50.01-£100.00 £13.95
Orders £100.01-£500.00 £33.95
Orders over £500.01 FREE
Orders over £100.00 are fully tracked.
Poland Standard 3-5 Working Days
Orders £0-£50.00 £5.50
Orders £50.01-£100.00 £8.95
Orders £100.01-£500.00 £37.95
Orders over £500.01 FREE
Orders over £100.00 are fully tracked.
Portugal Standard 3-5 Working Days
Orders £0-£50.00 £6.75
Orders £50.01-£100.00 £11.95
Orders £100.01-£500.00 £29.95
Orders over £500.01 FREE
Orders over £100.00 are fully tracked.
Romania Standard 3-5 Working Days
Orders £0-£50.00 £6.75
Orders £50.01-£100.00 £11.95
Orders £100.01-£1000.00 £71.95
Orders over £1000.01 FREE
Orders over £100.00 are fully tracked.
Russia Standard 3-5 Working Days
Orders £0-£50.00 £8.95
Orders £50.01-£100.00 £15.95
Orders £100.01-£500.00 £33.95
Orders over £500.01 FREE
Orders over £100.00 are fully tracked.
Slovak Republic Standard 3-5 Working Days
Orders £0-£50.00 £7.50
Orders £50.01-£100.00 £12.95
Orders £100.01-£500.00 £37.95
Orders over £500.01 FREE
Orders over £100.00 are fully tracked.
Slovenia Standard 3-5 Working Days
Orders £0-£50.00 £5.95
Orders £50.01-£100.00 £9.95
Orders £100.01-£500.00 £37.95
Orders over £500.01 FREE
Orders over £100.00 are fully tracked.
South Africa Standard 3-5 Working Days
Orders £0-£50.00 £7.95
Orders £50.01-£100.00 £15.95
Orders £100.01-£750.00 £59.95
Orders over £750.01 FREE
Orders over £100.00 are fully tracked.
Spain Standard 3-5 Working Days
Orders £0-£50.00 £5.95
Orders £50.01-£100.00 £9.95
Orders £100.01-£500.00 £28.95
Orders over £500.01 FREE
Orders over £100.00 are fully tracked.
Sweden Standard 3-5 Working Days
Orders £0-£50.00 £7.25
Orders £50.01-£100.00 £12.95
Orders £100.01-£500.00 £37.95
Orders over £500.01 FREE
Orders over £100.00 are fully tracked.
Switzerland Standard 3-5 Working Days
Orders £0-£50.00 £6.95
Orders £50.01-£100.00 £14.95
Orders £100.01-£500.00 £33.95
Orders over £500.01 FREE
Orders over £100.00 are fully tracked.
Turkey Standard 3-5 Working Days
Orders £0-£50.00 £8.95
Orders £50.01-£100.00 £15.95
Orders £100.01-£750.00 £61.95
Orders over £750 FREE
Orders over £100.00 are fully tracked.
USA Standard 3-5 Working Days
Orders £0-£50.00 £5.95
Orders £50.01-£100.00 £8.95
Orders £100.01-£750.00 £44.95
Orders over £750.01 FREE
Orders over £100.00 are fully tracked.

Orders received before 3.00 pm on a week day will normally be despatched the same day, subject to stock availability.

If you require your goods urgently, we recommend that you select our Next Day Delivery service. Please note if you order on a Friday and select next day delivery goods will be delivered on Monday. If you require a Saturday morning delivery call our customer care team with your order details and they will quote a price including a Saturday deliveriey charge, which will depend on the weight of the parcel

We will do our best to meet the delivery timescales above, but these timescales are only approximate and are not guaranteed. Sometimes a parcel can be late due to reasons that are beyond our control. If your parcel does not arrive within the expected delivery time period, please contact us so that we can find out what has happened.  We shall have no liability however for any delay in the delivery of products ordered.

If you are ordering more than one item and not all items are currently in stock, your goods may be sent to you in instalments.  You will only be charged one Postage & Packing fee, and your credit card will only be charged when goods are despatched [except in the case of In Stock in US and Custom Stock items, where payment in advance is required - see Terms and Conditions - Payment Terms.

Returns

If you are not entirely delighted with the products that you have chosen, you may return them to us within 28 days of receipt.  We will be happy to offer you an exchange or, if you wish, a full refund for the cost of the items returned, provided that the goods are returned to us unworn, undamaged, in their original packaging, with any tags/labels intact. See below for information on Refund of Postage and Packing Charges.

Certain items are excluded from our returns policy in accordance with the Consumer Contracts Regulations 2014: Orders for personalised or custom made items, including show costumes imported to order from the US, cannot be cancelled and these goods are non-returnable unless the items are faulty. Underwear (including tights) and cosmetics can only be returned unopened.

Returning Goods to Us

You pay the costs of sending any goods that you are returning back to us for refund or exchange. Simply complete the Returns Form on the reverse of the Delivery Note that was included with your goods and return to us using the label provided.  We recommend that you obtain a Certificate of Posting (available free from the Post Office).  Since you are responsible for the goods until they arrive back at our warehouse, you may also wish to use a tracked service.  Returns should be sent to: Dance Depot Ltd, Unit 3, Hortonwood 32, Telford, TF1 7EU, UK.

Exchange

If you would like to exchange your item for a different size or colour in the same style, then we will be happy to send the replacement item to you free of Postage and Packing Charges, subject to stock availability.  If you wish to order additional items, please place a new order for these separately.

Sizing

Please, please check the size of any shoes that you receive by trying them on. Many of our shoes are supplied in US and/or European sizes which we convert to UK sizes on the basis of years of experience supplying these shoes in the UK marketplace. You should not necessarily pay attention to the size on the packaging or shoe.

Refund of Postage and Packing Charges

If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will also refund the standard postage and packing charges you paid as part of that order (if any) in accordance with the Consumer Contracts Regulations. If you paid for premium or express delivery, we will only refund the cost of standard delivery.  We will not refund any postage and packing charges if you cancel after the fourteen days or if you only cancel part of your order (although you still have 28 days from receipt to return your goods and receive a refund for the cost of the goods). You can cancel your order by simply returning  the product(s) back to us or, if you want to do so, you can use the cancellation form.

Faulty Goods

On rare occasions, you may feel that the goods you have received are not up to our usual quality standard or have been sent to you in error.  In this case, please contact our Customer Service Team by phone or email at info@dancedepot.co.uk as soon as is reasonably possible, but usually within 28 days of receipt, and we will advise you what to do next.  We will either arrange for collection or reimburse you the cost of returning the goods to us.  We will then either refund, repair or replace the items in accordance with your statutory rights.

Processing Your Refund

We will process your refund as quickly as possible and no later than 14 days of receiving the returned goods.  We issue refunds via the payment method that you used to place the order only.